FAQs

Didn’t get the right order?

If you find that an item is missing from your order or you have received an incorrect item, please contact us immediately at dateswatches.com. We take great pride in our 100% Satisfaction Guarantee and will resolve this matter promptly. When emailing us, kindly include the following details to ensure a swift response:

– Your order number
– A photo of the packing slip enclosed in your order
– If applicable, the item you received incorrectly (excluding cases where an item is missing)
– Your current shipping address

Claims related to wrong or missing items must be reported within 7 days of the indicated delivery date.

Where is the order?

It’s incredibly simple! You can easily track your order right here.

We take great pride in our swift order processing, so once an order is placed, we are unable to make any changes to it. Typically, orders arrive within 3-5 days after being shipped. However, please note that custom pieces require 15-20 days for creation before they are shipped.

If you’re experiencing a situation where your package is marked as delivered but you can’t find it, there’s no need to worry. We’re here to assist you. This is a common occurrence, and we have some helpful suggestions. Please check your front door or porch area, mailbox, ask your family members or neighbors, and especially inquire at the front desk or administration office of your residence, particularly in apartment complexes.

In addition, shipping carriers sometimes mistakenly mark packages as “delivered” before they actually arrive. We recommend waiting for a full 3-5 days after the stated delivery date to allow the package ample time to arrive. If the package still hasn’t arrived, please reach out to your local post office to inquire if it was accidentally delivered to a different location or if it’s being held at their facility.

If we determine that a package is lost or missing, we can only provide a re-shipment that consists of exact duplicates of your original order. Modifications or refunds cannot be accommodated in such cases. For international shipments marked as “signed for” but not found, a claim must be filed with the shipping carrier.

How to return/exchange?

We want you to be completely satisfied, and we won’t be content until you are. You can return your purchase within 100 days, regardless of your location in the world.

The best part? Your return is completely free of charge! Just click HERE to quickly initiate your return process. Once you’re done, we’ll send you a pre-paid shipping label via email.

Returns and exchanges are typically processed within approximately 5 days after we receive the item at our facility.

Please note that refunds may take an additional 7 business days to appear in your bank account, depending on your bank’s processing time.

If you’re not entirely delighted with your order, please get in touch with us, and we’ll go above and beyond to make things right. Your happiness is our utmost priority.

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